Returns & Exchanges
At MUTTS, we want you and your furry friends to be completely satisfied with your purchase. If you are not 100% happy, you can return or exchange any unused items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Place the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.
Attach the Label
Print the prepaid shipping label provided via email and securely attach it to the outside of your return package.
Drop Off & Refund
Drop your package at any authorized shipping location; once received and inspected, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing